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HELP & Support

Softphones & Software Diallers

What is a Softphone?

A Softphone is short for Software Telephone. It is a program allows you to make and receive telephone calls (and sometime video calls) from your computer. Additional features may include video calling, call recording and presence (who's currently online).

Your Computer needs to be on and connected to the internet for ANY softphone to work. That includes "other" internet calling programs like Skype.

Skype Warning: Skype may just happen to be the world's most popular free calling service but it does not mean it is the best system to use. (Remember VHS vs Beta in the home video market) Skype's main failing is that it does NOT follow industry standards and protocols. If you initiate a call with Skype you MUST use Skype for all your calling. With mySmartFone you can call ANY other VoIP service for free, including Skype (advanced feature)

One obvious difference between mySmartFone and Skype, however, is with mySmartFone you have the option of NOT using your computer. In fact, using your computer is just ONE of the MANY options available.

If you prefer to convert your current telephone to work with your Internet Phone Account then you will need to purchase an ATA (Analog Telephone Adapter) for our shop or from one of the many suppliers on the net.

SmartFone also has a selection of the latest SIP Telephones which provide fully digital, advanced features not found on regular analog phones.

Softphones are NOT SUPPORTED by SmartFone. We do, however, provide basic setup instructions for some softphones to help you get them running on various computers and operating systems.

X-Lite

X-Lite 3 from Counterpath is the world's #1 FREE SoftPhone with versions for Windows, Mac. Version 3.0 for Windows is extraordinary and similar to eyeBeam, its commercial big brother. It has 2 lines, multiple audio & video codecs, presence, zero-touch installation, call recording &phonebook. Easy setup with audio wizard. Setup Instructions
SmartFone/Net2MAX Setup

X-Lite

X-Lite 4 from Counterpath is the world's #1 FREE SoftPhone with versions for Windows, Mac, Linux, iPhone & Android. NEW version 4 for Windows is extraordinary and similar to Bria, its commercial big brother. Its failing is that it has only 1 line, and no call recording. It is contact centric so it does have a powerful phonebook for all your contacts. Easy setup with audio wizard.

Express Talk

Express Talk from NCH Swift Sound. Free Softphone with up to 4 simultaneous call instances. Easy setup with audio wizard & recording facility. A multitude of free additional add-on modules. Great to try before you buy. Commercial setups require payment. Requires a SmartFone account to work.

EyeBeam

eyeBeam from Counterpath is the big brother to X-Lite. Because it is the commercial version it costs money to purchase it, but your do get a heap of additional features and benefits. It adds more security, more codecs, encryption, IPv6, 6 lines, unlimited SIP accounts. Commercial user licence. Ideal for connection to corporate IP PABXs.

Bria 3.0

Bria 3.0 from Counterpath is a carrier-grade next generation softphone application that enables you to manage your communications easily and efficiently – all from your computer desktop. Replacing or complementing your hard phone, the Bria softphone allows you to make VoIP and Video calls over IP, see when your contacts are available, send Instant Messages and transfer files with ease and efficiency.

Built on SIP and open standards, Bria is proven interoperable with many of the industry’s standard platforms and devices. It now also includes features specifically designed for business and enterprise users and can be deployed within an enterprise environment either by manual configuration via the softphone Graphical User Interface (GUI) or by using a provisioning server.

Bria for iPhone Bria iPhone Edition from Counterpath is a SIP-based phone for Apple iPhone and iPod touch that uses a Wi-Fi or 3G connection to make and receive calls.

Using the iPhone or iPod’s existing contact list, Bria iPhone Edition facilitates easy and effective communication management with an intuitive interface that accommodates multiple calls. Call functionality includes the ability to swap between two calls, merge and split calls and perform attended and unattended transfers.

Bria iPhone Edition incorporates advanced security settings which allow for secure call signalling and audio encryption. It also contains enhanced audio features which include codecs G.711 and GSM.

Bria iPhone Edition is a superior iPhone VoIP application for enterprises as it can be used as an extension to your PBX.
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